Returns Procedure and Policy
Etre Cecile are happy to offer complimentary Next Day Delivery within the UK and free returns for all customers. We are available to offer styling and consultation advice at bonjour@etrececile and take care to provide premium customer service online.
Should you wish to return your purchase, please ensure your items meet the following conditions:
•Are returned within 14 days of delivery
Because of the holidays, orders placed before 31st of January have 30 days of return period.
•Are in original, unused, unaltered and unwashed condition
•Are returned with all original tags and packaging attached
Please follow the below steps when returning your purchase within the UK:
1. Email email@example.com to obtain a Return Authorisation Code (RA) Code
2. Fill in the Returns Form and include in parcel
3. Use the DHL return label located in your parcel
4. Book your free collection online or over the phone. Arrange collection at your convenience online or over the phone. For the UK, call 0844 248 0844 or visit dhl.com and select your country to find the relevant telephone number. Quote Etre Cecile’s account number found in the returns form for free returns
Please note to leave the parcel open for the driver to check that there are no non-negotiable items in the package.
Please note that original shipping fees are non-refundable.
A refund will be issued back to your original payment method within 30 days of receiving your return. You will be emailed a refund confirmation once your refund is processed.
We are able to offer complimentary exchange for UK-based customers. Please follow the exchange procedure paperwork found in the package when requesting a return. You can also exchange online orders in our flagship London store. Unfortunately, we do not offer free exchange on international orders.
Etre Cecile takes every care to avoid faulty stock; including highly trusted and considered manufacture in Portugal and Italy. Nonetheless, should you receive a faulty item, you are entitled to a full refund, including delivery costs. Goods are treated as faulty if they are received damaged or where a manufacturing fault has occurred. We can also offer repair where appropriate, and exchange, subject to availability. Please follow the return instructions as outlined above for returns and exchanges, and contact customer care regarding repairs. For further clarification, please contact customer care at firstname.lastname@example.org.