Returns Procedure and Policy

Etre Cecile are happy to offer complimentary Next Day Delivery and Free Returns within the UK. We are available to offer styling and consultation advice at bonjour@etrececile and take care to provide premium customer service online.

Should you wish to return your purchase, please ensure your items meet the following conditions:

•Are returned within 14 days of delivery

•Are in original, unused, unaltered and unwashed condition

•Are returned with all original tags and packaging attached

Please follow the below steps when returning your purchase within the UK:

1. Email returns@etrececile.com with your order number, items to return, and reason for return to obtain a Return Authorisation Code

2. Fill in the Returns Form and include it in parcel

3. Use the DHL return label located in your parcel

4. Book your free collection online or over the phone. For the UK, call 0844 248 0844 or visit dhl.com and select your country to find the relevant telephone number. Quote Etre Cecile’s account number found in the returns form for free returns

Please note to leave the parcel open for the driver to check that there are no non-negotiable items in the package. 

Please follow the below steps when returning your purchase internationally:

1. Email returns@etrececile.com with your order number, items to return, and reason for return to obtain a Return Authorisation Code 

2. Fill in the Returns Form and include in parcel

3. Organize your return to the below address. Please be sure to send via a trusted courier as we do not insure against loss. 

IMPORTANT: the return label must be marked as a "Return of Goods" for any customs documentation.

Etre Cecile Returns

c/o Savino Del Bene

610 River Gardens

North Feltham Trading Estate 

Feltham, TW14 0RB, 

United Kingdom 

Please note that original shipping fees are non-refundable.

A refund will be issued back to your original payment method within 30 days of receiving your return. You will be emailed a refund confirmation once your refund is processed.

Please click here to download a Returns Form

Exchange Policy

We are able to offer complimentary exchange for UK-based customers. Please follow the exchange procedure paperwork found in the package when requesting a return. You can also exchange online orders in our flagship London store. Unfortunately, we do not offer free exchange on international orders. 

Faulty Goods

Etre Cecile takes every care to avoid faulty stock; including highly trusted and considered manufacture in Portugal and Italy. Nonetheless, should you receive a faulty item, you are entitled to a full refund, including delivery costs. Goods are treated as faulty if they are received damaged or where a manufacturing fault has occurred. We can also offer repair where appropriate, and exchange, subject to availability. Please follow the return instructions as outlined above for returns and exchanges, and contact customer care regarding repairs. For further clarification, please contact customer care at bonjour@etrececile.com. 

Thank you!