Returns Procedure

1) Please make sure to have a quick read of our returns/exchange/refund policies.
2) You must obtain a Returns Authorisation code (‘RA code’) by emailing returns@etrececile.com within 14 days of receiving your item.
3) This RA code must be filled in on the returns form.
4) Please return your item and the returns/exchange form (delivered with the Goods) within 14 days of receipt of the Goods.
5) A full refund will be transferred to your original form of payment within 30 days. Please note that shipping fees will not be refunded.

Returns Address:

Être Cécile Returns

Savino Del Bene - London

610 River Gardens

North Feltham Trading Estate

Feltham, TW14 0RB

UK

*This excludes international orders, which are eligible for returns only.

Please click here to download a Returns Form

Returns Policy

All items must be returned in an unworn (re-saleable) and unwashed condition with the returns form, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original credit card used for purchase, including sales taxes for all EU country shipments. We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for any parcels lost in transit. International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).

Exchange Policy

We are able to exchange items for UK based customers only. Exchanges are free of charge. Please follow the exchange procedure paperwork found in the package. Please print 'exchange' where requested.

Refund Policy

Once we’ve received your returned item(s) and confirmed that they’re eligible for a full refund, we will transfer the monies to your original form of payment within 30 days. Please note that shipping fees will not be refunded.

Faulty Goods

If your product is faulty, please follow the instructions as above for returns. Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us. In the event of a fault, please follow the general returns procedure, and define the item as Faulty (reason C). Goods are faulty if they are received damaged or where a manufacturing fault occurs. Items that are damaged as a result of normal wear and tear will not be considered faulty and will be returned to you with no refunds issued. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that it can only be replaced for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.