Returns & Exchanges

You must obtain a Returns Authorisation code (RA code) by emailing returns@etrececile.com within 14 days of receiving your item. This RA code must be filled in on the returns form. Please return your item and the returns/exchange form (delivered with the goods) within 14 days of receipt of the goods. We will give you a full refund or exchange* within 30 days of you returning the items. Please note that shipping fees will not be refunded. Please click here to download a Returns Form.

 

Returns Address:

 

*This excludes international orders, which are eligible for returns only.

All items must be returned in an unworn (re-saleable) and unwashed condition with the returns form, packaging and swing tag still attached. All un-damaged, correctly returned products will be credited to the original credit card used for purchase, including sales taxes for all EU country shipments. We are able to exchange items for UK based customers only. Exchanges are free of charge. Please follow the exchange procedure paperwork found in the package. Please print ‘exchange’ where requested. We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for any parcels lost in transit. International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).

If your product is faulty, please follow the instructions as above for returns. Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us. In the event of a fault, please follow the general returns procedure, and define the item as Faulty (reason C). Goods are faulty if they are received damaged or where a manufacturing fault occurs. Items that are damaged as a result of normal wear and tear will not be considered faulty and will be returned to you with no refunds issued. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that it can only be replaced for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 (DSR) you are entitled to cancel your order for any item(s) purchased from être cécile for a full refund within 7 days of receipt of the items. This does not apply to items that cannot be returned for hygiene reasons or those that have been unsealed/spoiled/are not fit for resale Order cancellations made under the Regulations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by email to returns@etrececile.com, or by post to the registered office of être cécile:


Notice of Contract Cancellation
 

Upon receipt of your notice to cancel the contract, être cécile will send you a return authorisation code (RA code). This code must be input on the Returns From, and this form must be included in with the returned items.


Once you have cancelled your order, the goods should be returned to the address as detailed on the returns form, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us; we therefore recommend that you send via a secure delivery method and retain proof of postage. You will be liable for the cost of returned items and the shipment costs will be refunded to you upon processing receipt of the returned items.
 This policy does not affect your statutory rights.